1. In-depth interviews
They are interviews with individual consumers, users, shoppers or stakeholders in research facilities or, failing that, at their home or workplace with the objective of understanding in depth their motivational profile with respect to the subject under study.
I can also conduct this kind of interviews by phone or through some online platform –normally when they involve commuting all over Spain.
2. Ethnographic interviews and netnography
They are long interviews (two hours minimum) in the natural environment of the interviewee with the objective of getting to know their lifestyle, values and attitudes in depth and connect them with the subject under study.
The method I use is the participant observation. I include an audiovisual report that illustrates the verbal content of the interview and works as support material in the written report.
Optionally, I can also do netnography to study the social reality on the cyberspace (social networks, communities and public forums) in relation with a particular product or brand.
3. Focus groups or discussion groups
They are homogeneous groups of consumers, users, shoppers or stakeholders to facilitate the spontaneous discussion about the subject under study.
Optionally, I conduct this kind of research online using some platform. These platforms allow the interaction with all participants at the same time or individually, and also the discussion with the client privately, along with the viewing of research materials or stimuli.
4. Creative groups, co-creation groups or innovation groups
They are homogeneous groups of consumers or users. The final client (brand) often participates in them. The objective is not to evaluate, but to create new products or concepts.
To promote group creativity, techniques that stimulate lateral or divergent thinking are applied. A Sketch Artist can also join us to illustrate the ideas that come up.
5. Online communities
They are homogeneous groups of consumers or users that interact among them and with me through a platform. They can last some days or even weeks. They are especially useful to test products or services.
I launch questions and activities to the community everyday, and I am in charge of making participants keep an optimal level of participation and answers, by providing group and individual feedback constantly.